- How do I place an order?
When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO BAG’ button. This will automatically put the item in your basket. You can see how many items are in your bag and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order.
Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive this we advice to first, check your mail and if its not there then email us on [email protected] to request your confirmation to be confirmed and resent.
- What do I do if there is a problem with my order?
Our Customer service team is here to help out as quickly as possible if there is a problem with your order. Please feel free to drop us an email to [email protected]
- Can I cancel my order?
We may be able to cancel your order but we ask this to be done by email and within an hour of placing your order.
If it is too late for us to cancel your order, you can return your order to us and we will return your cash fully.Please note that it can take up to two working days for the money to reach your account.
4. Can I add / amend my order?
Yes, if you contact us within an hour of placing the order it may be possible to amend your order. If it’s regarding changing the delivery address we would suggest ringing us or emailing straight away.
However, if your require adding another item to your order, we suggest placing a separate order and then informing us so we can match up your orders.